INNOVEX SAPPHIRE OVERSEAS LIMITED
This Shipping & Delivery Policy outlines the procedures, timelines, and conditions under which we ship products to our international clients. Our goal is to ensure a smooth, transparent, and timely global delivery experience.
1. International Shipping
We offer worldwide shipping through trusted logistics partners, including air freight, sea freight, and express courier services depending on order type and client requirement.
We export all permitted products under international trade guidelines.
2. Order Processing Time
- All orders are processed within 3–7 business days after confirmation.
- Manufacturing or custom orders may require additional processing time, which will be communicated in advance.
- Documentation such as commercial invoices, packing lists, certificates of origin, and export declarations are prepared during this period.
3. Shipping Methods
Sea Freight (LCL/FCL)
Best for bulk orders, heavy goods, and large quantities.
Air Freight
Suitable for medium-sized orders and urgent requirements.
Express Courier (DHL/FedEx/UPS)
Ideal for sample orders or small shipments.
The method is selected based on product type, weight, urgency, and client preference.
4. Delivery Time Estimates
Estimated international delivery timelines:
- Sea Freight: 15–45 days (depending on destination)
- Air Freight: 5–12 days
- Express Courier: 3–7 days
Note: Delivery times may vary due to customs clearance, international regulations, port delays, or unforeseen logistics issues.
5. Shipping Charges
Shipping costs depend on:
- Destination country
- Shipping method
- Weight & volume of the shipment
- Type of products
- Incoterms agreed (FOB, CIF, EXW, DDP, etc.)
All shipping rates will be clearly communicated before dispatch.
6. Packaging Standards
We ensure export-grade packaging, which may include:
- Multi-layer protective wrapping
- Waterproof packing
- Fumigated wooden crates (if required)
- Cartons, HDPE bags, or custom packaging for specific products
All packaging meets international safety and hygiene standards.
7. Customs, Duties & Import Regulations
- All international shipments are subject to customs clearance in the destination country.
- Customs duties, taxes, VAT, import fees, or additional charges levied by the destination country are the buyer’s responsibility (unless otherwise agreed).
- We provide all required export documentation to support smooth clearance.
8. Shipment Tracking
Once dispatched, buyers receive:
- Tracking number / Bill of Lading (B/L)
- Airway Bill (AWB)
- Export documents digitally
- Real-time shipping updates from our team
9. Delayed or Lost Shipments
While rare, delays may occur due to:
- Customs inspection
- Port congestion
- Weather conditions
- Global logistics disruptions
In case of lost or severely delayed shipments, we coordinate with shipping partners to resolve the issue as quickly as possible.
10. Damaged Goods Policy
If the shipment arrives damaged:
- Notify us within 48 hours of delivery
- Provide photos/videos of packaging and product
- We will assist with insurance claims or arrange replacements based on the agreement
- Insurance coverage is available on request for all international shipments.
11. Contact for Shipping Support
For any shipping, tracking, or delivery-related concerns:
Email: info@innovexsapphireoverseas.com
Phone: +91 7023480963
